Returns & Refunds

At CLASSY RADIANCE we want you to love your jewelry. Every piece is made to order and inspected before it ships, but if something arrives wrong, we'll make it right.

Damaged, defective, or incorrect items

We offer a free replacement or refund if your item arrives:

• Damaged in transit
• With a manufacturing defect
• Incorrect (you received the wrong item from what you ordered)

If your item arrived damaged, defective, or incorrect, contact us within 10 days of delivery.

How to start a claim

Step 1: Take a clear photo. Photograph the issue in good lighting, showing:

• The damage or defect clearly
• The item in its packaging, if possible
• Any packaging damage

Step 2: Email us. Send your photos to contact@classyradiance.com and include:

• Your order number
• A description of the issue
• The photo(s)

Step 3: We'll resolve it. Our team will reply within 2–5 business days. Once your claim is approved, you'll choose:

• A replacement shipped to you at no cost, or
• A refund to your payment method

Approved replacements typically ship within 1–3 business days of approval.

We'll arrange a replacement shipped directly to you or to your address on file. We'll keep you updated with tracking once it's on the way.

30-Day Satisfaction Guarantee

We want you to feel confident shopping with Classy Radiance. If your jewelry isn't quite right for you, contact us within 30 days of delivery.

For eligible returns, you can choose between:

Option 1 — Store Credit

Receive the full amount paid for your returned jewelry as store credit, with no return-handling fee. Your credit can be used toward another Classy Radiance piece.

Option 2 — Refund to Your Original Payment Method

Prefer a refund? We'll refund the amount paid for your returned jewelry, minus a flat $12 return-handling fee per return request.

For change-of-mind returns, customers are responsible for return shipping costs under either option.

RETURN CONDITIONS

To qualify for a return, items must be:

• Unworn and unused;
• In their original condition;
• Returned with their original packaging.

Please contact us at contact@classyradiance.com with your order number before sending anything back. We'll provide the appropriate return instructions.

Once your return has been received and inspected, we'll process your selected resolution.

These conditions do not affect our policy for items that arrive damaged, defective, or incorrect, which remain eligible for a full refund or free replacement.

Questions?

Email contact@classyradiance.com with your order number and we'll be glad to help.