Frequently Asked Questions

Are your pieces handmade?
Yes. All Classy Radiance jewelry is handcrafted using a blend of artisan craftsmanship and precision manufacturing. Individual pieces are crafted and finished using a combination of hands-on techniques and specialized processes designed to ensure consistency and quality.

What materials are used in Classy Radiance jewelry?
Our collection includes pieces crafted from materials such as genuine S925 sterling silver, gold-plated stainless steel, gold-plated eco-brass, pearls, moissanite and natural gemstones.
All pieces are nickel-free and lead-free. Gold-plated pieces are finished with an anti-tarnish e-coating for added protection.
Materials vary by design, so please refer to the Product Details section on each product page for the exact composition of your piece.

Does moissanite jewelry come with a certificate?
Moissanite stones of 0.1 carat and above include a GRA certificate. Smaller moissanite stones below 0.1 carat do not include an individual stone certificate.
If a particular piece includes certification, this may also be noted in its Product Details.

Is your jewelry nickel-free and lead-free?
Yes. Classy Radiance pieces are nickel-free and lead-free. Individual materials and finishes vary by design, so please check the Product Details section for information specific to each piece.

Are your rings adjustable?
Many of our rings are adjustable and can be gently adapted for a comfortable fit. When a ring is available in specific sizes instead, the available size options will be shown directly on its product page.
Please check the Product Details and available options for the specific ring you're considering before ordering.

Will my jewelry tarnish?
Our gold-plated pieces are finished with an anti-tarnish e-coating designed to help protect their finish.
As with all plated jewelry, proper care will help preserve its appearance. We recommend removing your jewelry before showering or swimming and avoiding prolonged contact with water, chlorine, perfume, lotions and household chemicals.
Store your jewelry in a dry place when you're not wearing it and gently clean it with a soft polishing cloth.

Where do you ship?
We currently ship to customers in the United States.

How much does shipping cost?
We offer free U.S. shipping on orders over $85. Any applicable shipping charges for smaller orders are shown at checkout.

When will my order ship?
Each piece is made to order. Once your order has been prepared and shipped, you'll receive a confirmation email with tracking information.

How can I track my order?
Once your order ships, we'll email you a tracking link so you can follow its journey.

Can I change or cancel my order?
Because our pieces are made to order, we begin processing orders promptly. If you notice an error, contact us as soon as possible at contact@classyradiance.com. We cannot guarantee that an order can be changed or cancelled once processing has begun.

What if my jewelry arrives damaged, defective or incorrect?
Contact us within 10 days of delivery at contact@classyradiance.com with your order number, a description of the issue and clear photos. Once approved, we'll arrange a free replacement or refund.

Can I return an item if I change my mind?
Because each piece is made to order, we don't accept returns for change of mind, incorrect size or style selection, personal preference, or other non-quality-related reasons. Please see our full Returns & Refunds Policy for details.

Do you offer exchanges?
We don't currently offer exchanges for a different size, style or color. Please double-check your selection before ordering.

What if I entered the wrong shipping address?
Contact us immediately. If your order hasn't entered processing, we'll do our best to help. We cannot guarantee changes once an order is being fulfilled, and orders delivered incorrectly because of an inaccurate or incomplete address aren't eligible for a refund or replacement.

How should I care for my jewelry?
Care requirements can vary by piece and material. As a general rule, store your jewelry in a dry place and avoid unnecessary contact with water, perfume, lotions and household chemicals. Follow any product-specific care instructions provided with your piece.

How can I contact Classy Radiance?
Email us at contact@classyradiance.com. We aim to respond within 2–5 business days.